Have a question? We’re here to help.
Below you’ll find answers to common queries about our services, bookings, and what to expect. If you can’t find what you’re looking for, feel free to get in touch, we’re just a message away.
Frequently Asked Questions
Do you offer virtual consults?
Yes, all of our services are available via telehealth across Australia.
Are treatments personalised?
Absolutely. Every treatment plan is tailored to your health, lifestyle, and goals.
How do I prepare for my first visit?
After booking, you’ll receive a welcome email with everything you need to know.
Do I need a referral to book an appointment?
No referral needed. You can book directly online for any of our services — whether you’re after a consult, treatment, or just some guidance.
How do Telehealth appointments work?
Your consult will take place via secure video or phone call. Simply choose a time that suits you, and we’ll guide you through the process step-by-step.
What’s included in a discovery consult?
A discovery consult is your starting point — it’s where we get to know you, understand your concerns, and recommend a tailored care pathway.
Can I get a prescription or certificate through Telehealth?
Yes, most scripts and medical certificates can be issued during a Telehealth consult, as long as it's clinically appropriate.
Do you offer payment plans?
We offer flexible payment options for certain services. Chat with our team before your appointment and we’ll walk you through what's available.
What if I’m not sure which service I need?
That’s what we’re here for. Start with a discovery consult, we’ll help clarify your goals and point you to the right treatments or support.
